Terms of Service

Last updated: 28 September 2026

These terms are a legal agreement between you and OneVault LLC, a [state of formation] limited liability company at [OneVault LLC registered address] ("Tweely", "we", "us"). They cover tweely.app, twee.ly, tweely.co, tweely.chat, the Tweely chat widget, stickers and QR codes, and our apps (together, "Tweely").

By creating an account or using Tweely, you agree to these terms and to the policies they link to: the Privacy Policy, Acceptable Use Policy, Cookie Policy and Copyright & DMCA Policy. If you use Tweely for a business or put our widget on a website, the Business & Widget Terms also apply. If you do not agree, do not use Tweely.

1. Who can use Tweely

• You must be 18 or older. Tweely is not for children. We close accounts that belong to anyone under 18 and delete their data.
• You must be able to make a binding contract, and the law must allow you to use Tweely.
• You may not use Tweely if you are on a US government sanctions list, live in a country under a US embargo, or were banned from Tweely before (unless we agree in writing).
• If you use Tweely for a company or other organisation, you confirm you have authority to accept these terms for it. "You" then also means that organisation.

2. Your account and phone verification

• You sign in with OneVault ID. Keep your sign-in details safe and tell us at once if someone else uses your account.
• Give true, current details. Do not pretend to be someone else or create accounts to avoid a ban or a limit.
• You are responsible for everything that happens on your account and your pages, including by team members you add.
• We may ask you to verify a phone number by SMS before you can chat or use some features. By giving us your number, you agree to receive one-time codes and service texts about your account. Message and data rates may apply. We do not send marketing texts without your separate consent.
• Handles of well-known brands and people are held for their real owners and can be claimed after we check identity. Handles are not your property. We may reclaim a handle that misleads people, infringes rights, or is inactive for a long time.

3. Business pages, teams and group chats

• One account can run several pages. Each page has its own plan.
• If you add team members, you are responsible for what they do on your page. You can remove them at any time. Team members must also follow these terms.
• Group chat owners and admins are responsible for moderating their groups. We may still act on anything in a group that breaks our rules.
• The Business & Widget Terms add extra rules for businesses, including a data processing addendum.

4. Your content

"Content" means anything you or your visitors add: text, photos, videos, links, Spotlights, stickers, chats, contact details, and the knowledge you teach your AI front desk.

• You keep ownership of your content.
• You give us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, adapt (for example resize or re-encode), display and share your content, only to run, secure, promote and improve Tweely. For example: on your profile, in link previews, share cards, QR posters and search results. Our service providers may use this licence only to help us.
• This licence ends when you delete the content or your account, except for copies in backups for a short time, content others have already shared or saved (such as chat messages you sent), and records we must keep (section 15).
• You promise that you have all the rights needed for your content, that it is accurate where it states facts, and that it does not break these terms or any law.
• We do not review all content before it goes live and we are not responsible for user content. We may review, hide, restrict or remove any content at any time.
• If you send us feedback or ideas, we may use them freely without paying you.

5. Rules for using Tweely

You must follow our Acceptable Use Policy. It forms part of these terms. We have zero tolerance for child sexual abuse material (CSAM), illegal drugs, adult or sexual content, terrorism and violent extremism, hate, threats and violence, scams and fraud, illegal goods and services, and copyright or trademark abuse. Breaking these rules can lead to immediate account closure without warning, and to reports to the police or other authorities.

6. Short links, chat links, stickers and Spotlight

• tweely.co only shortens links to websites we trust. We check links when they are made and again later.
• tweely.chat links and the chat widget open a chat with you. You decide where you share them and you are responsible for that.
• Stickers and QR codes point to your Tweely page. If your page is removed or your handle changes, the code may stop working or show a notice. Do not place stickers where you are not allowed to.
• Spotlight cards are checked by software, and some by our team, before they go live.
• We may block, pause, redirect to a warning page or remove any link, chat link, sticker destination, Spotlight or profile, at any time, if we believe it is unsafe, misleading, unlawful or breaks these terms.

7. Contact details and chats

You choose who can see each contact detail. If someone shares their details or chats with you, use that information only to talk to them. Do not copy, sell, publish or add it to marketing lists without their consent. We may limit or close accounts that collect contact details in bulk.

8. The AI front desk

• The AI front desk answers visitors using what you teach it and an outside AI model. It can be wrong, incomplete or out of date. Check what it says.
• Visitors are always told they are talking to AI. You must not hide, remove or contradict that notice, or make the AI claim to be human.
• AI answers are not professional advice (medical, legal, financial, safety or other). Do not rely on them for important decisions.
• You are responsible for the knowledge you give the AI and for any promise, price or statement it makes on your behalf based on that knowledge. Do not teach it anything false, illegal, or private about other people.
• AI replies are limited by your plan, your credits and our safety checks (for example, human checks for visitors).

9. Paid plans, renewals and cancellation

• Plans. Silver and Gold are sold per page and billed yearly in advance through Stripe. Extra team seats and storage add-ons are also billed yearly. The price, what is included, and the renewal terms are shown before you pay.
• Automatic renewal. Your plan and add-ons renew automatically every year at the then-current price, using your saved payment method, until you cancel. You agree to this when you tick the box or press the button at checkout.
• Reminders. We email a confirmation after you buy, explaining how to cancel. We also email a reminder between 15 and 45 days before each yearly renewal, with the price and how to cancel.
• How to cancel. Cancel online at any time in Settings → Billing. It takes a few clicks, with no call or chat needed. Your plan stays active until the end of the year you paid for, and then will not renew. You can also email [billing@tweely.app] to cancel.
• Price changes. We will tell you at least 30 days before a price change affects your renewal. You can cancel before it takes effect.
• Refunds. Payments are non-refundable, except: (a) if you are a consumer in the EU, UK or another place that gives you a right to cancel, you may cancel within 14 days of buying and get a refund, minus a fair amount for the time you used; (b) where the law says otherwise; or (c) where we choose to refund.
• Failed payments. If a payment fails, we will try again and tell you. If it still fails, the page moves to Free. Features over the Free limits stop, but your content is kept.
• Taxes. Prices may not include taxes. You pay any sales tax, VAT or GST that applies.
• Chargebacks. If you believe a charge is wrong, please contact us first. We may suspend paid features while a chargeback is open.

10. Pay-as-you-go AI credits

• You can buy AI credits to get more AI replies than your plan includes. Each reply uses credits as shown in the app.
• Credits have no cash value, cannot be transferred or sold, and cannot be exchanged for money, except where the law requires.
• Credits don’t expire while your account is open. Used credits are not refundable. EU and UK consumers can get a refund of unused credits within 14 days of buying.
• Credits on an account closed for breaking these terms are lost, where the law allows.

11. Spotlight ads and creator earnings

We plan to launch Spotlight ads. When we do, eligible creators who opt in are expected to receive 66% of the net ad revenue from ads shown with their content. "Net" means after taxes, payment fees, refunds and invalid traffic. Eligibility, how revenue is measured, payout thresholds, tax forms and payout timing will be set out in separate Creator Program Terms that you must accept first. Fake views, clicks or traffic will lose all earnings and may close your account. Until those terms are published, nothing here promises any earnings.

12. Our service and changes

• We may add, change or remove features, and change plan limits for new purchases. If we remove a major paid feature during a paid year, we will offer a fair pro-rata refund or credit.
• We may set limits (for example, on messages, AI replies, uploads, links or requests) to keep Tweely fast and safe.
• Tweely uses outside services (such as Stripe, Cloudflare, AWS, OpenAI and Google). Their outages can affect Tweely.

13. Copyright complaints

We respond to notices of alleged copyright infringement under the US Digital Millennium Copyright Act (DMCA) and similar laws, and we close the accounts of repeat infringers. See our Copyright & DMCA Policy for how to send a notice or counter-notice.

14. Reports, suspension and ending your account

• Anyone can report a profile, link, Spotlight, group or chat with the "Report" button, or by email to [abuse@tweely.app].
• We may, at our discretion, warn you, remove or restrict content, limit features, pause AI replies, remove team members, freeze earnings, suspend or permanently close your account if we believe you have broken these terms or the law, if the law or an authority requires it, or to protect people, other users or Tweely. For serious harm (for example CSAM, terrorism, credible threats or scams) we may act at once and without notice.
• Where it is safe and legal, we will tell you what we did and why, and how to appeal. See the Acceptable Use Policy.
• If we close your account for breaking these terms, you are not entitled to a refund, except where the law requires. If we close it for another reason, we will refund the unused part of your paid year.
• You can delete your account at any time in Settings. You can ask us for a copy of your data first.
• After an account is closed, public pages, links and codes stop working. We delete your data as set out in our Privacy Policy, except what we must or may keep under section 15.
• Sections 4 (feedback and licence for kept copies), 9 and 10 (amounts owed), 11 (lost earnings for fraud), and 15 to 23 continue after your account ends.

15. Keeping records and legal requests

To deal with abuse, fraud, chargebacks, disputes and legal claims, we may keep records even after you delete content or your account. This includes reports, removed content, account, login, payment and moderation history, and safety logs. We keep them only as long as needed for that purpose or as the law requires. If there is a dispute, a legal claim, an investigation or a lawful request, we may keep the related data until it is fully resolved. We respond to valid legal requests from courts and authorities. We report child sexual abuse material to the US National Center for Missing & Exploited Children (NCMEC) and to other authorities as the law requires.

16. Disclaimers

Tweely is provided "as is" and "as available". As far as the law allows, we give no warranties, express or implied, including of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that Tweely will always be available, error-free or secure, that AI answers will be correct, or that your content will never be lost. Back up anything important. We are not responsible for other users' content or behaviour, or for websites, products or services you reach through Tweely.

Nothing in these terms limits rights that you have as a consumer and that the law does not let us exclude.

17. Limitation of liability

• As far as the law allows, OneVault LLC, its affiliates, and their owners, staff and suppliers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, even if told they were possible.
• As far as the law allows, our total liability for all claims about Tweely is limited to the greater of (a) the amount you paid us in the 12 months before the event that caused the claim, or (b) US$100.
• These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, fraud, or (where the law requires) gross negligence or wilful misconduct.
• EU and UK consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses.
• Some places, including some US states, do not allow some of these limits, so they may not all apply to you.

18. Indemnity

If a third party makes a claim against us because of your content, your use of Tweely, your team members, or your breach of these terms or the law, you will defend us and pay our reasonable losses and costs, including reasonable legal fees, to the extent caused by you. We will tell you about the claim, let you control the defence where reasonable, and not settle it in a way that makes you admit fault without your consent. If you are a consumer, this section applies only as far as the law where you live allows.

19. Governing law and courts

These terms are governed by the laws of [governing law jurisdiction] and applicable US federal law, without regard to conflict-of-law rules. Subject to section 20, any case must be brought in the state or federal courts located in [court venue], and both sides agree to those courts' jurisdiction.

If you are a consumer in the EU, UK, Switzerland, India, Sri Lanka or another country whose laws give you rights that cannot be waived by contract, you keep those rights, and you may bring a claim in the courts where you live.

20. Dispute resolution, arbitration and class action waiver (US users)

Please read this section carefully. It affects your legal rights. It applies only if you live in the United States. It does not apply to consumers who live elsewhere.

1. Talk to us first. Before starting any case, send a written notice to [disputes@tweely.app] with your name, account handle, the problem and what you want. We will try to solve it in good faith for 60 days. If needed, we will meet with you (by phone or video) during that time. The notice and meeting are required before arbitration. Time limits pause during this period.
2. Binding individual arbitration. If we cannot solve it, you and we agree to settle any dispute about Tweely or these terms by binding individual arbitration, not in court. The American Arbitration Association (AAA) will run it under its Consumer Arbitration Rules (and its Mass Arbitration Supplementary Rules where they apply), and the Federal Arbitration Act governs this section. An arbitrator decides all issues, except that a court decides questions about the class action waiver, the mass-filing process, and whether this section can be enforced. Hearings can be by video or phone, or in the county where you live. We will pay arbitration fees beyond the amount you would pay to file in court, unless the arbitrator finds your claim was frivolous.
3. Exceptions. Either of us may (a) bring an individual claim in small claims court, and (b) go to court for an injunction to stop infringement of intellectual property or misuse of Tweely (such as hacking or scraping). Claims for public injunctive relief, where the law does not allow them to be waived, will be decided by a court after any individual arbitration.
4. Class action waiver. You and we may bring claims only as individuals, not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine claims of more than one person, except in the mass arbitration process below. If this waiver is found unenforceable for any claim, that claim (and only that claim) will be decided by a court, after the individual claims are arbitrated.
5. Mass arbitration. If 25 or more similar claims are filed by or with the help of the same lawyers or organisations, they will be handled in batches of up to 25, one batch at a time, with a mediation after the first batch. Time limits pause while claims wait for their batch.
6. Jury trial waiver. Where a claim goes to court, you and we both give up the right to a jury trial, as far as the law allows.
7. Opt out. You can opt out of this arbitration agreement by emailing [arbitration-optout@tweely.app] within 30 days of first accepting these terms. Include your name, handle and a clear statement that you opt out. Opting out does not affect any other part of these terms. If we make a material change to this section, you can reject it within 30 days of the change.
8. Time limit. As far as the law allows, you must start any claim within one year after it arises, or it is permanently barred.

21. EU, UK and other local rights

• EU: you can also use out-of-court dispute settlement bodies certified under the EU Digital Services Act for content moderation decisions. Information about our points of contact and EU legal representative is in the Acceptable Use Policy.
• UK: you can complain to us about illegal content or our moderation, as set out in the Acceptable Use Policy.
• India: you can contact our Grievance Officer (see the Privacy Policy).

22. Changes to these terms

We may update these terms to reflect changes in Tweely, the law or our business. If a change is material, we will tell you in the app or by email at least 30 days before it takes effect, unless the change is needed sooner for legal or safety reasons. If you keep using Tweely after it takes effect, you accept the new terms. If you do not agree, you can cancel and delete your account before then; if you have a paid plan, you can ask for a pro-rata refund of the unused period.

23. General

• If any part of these terms cannot be enforced, the rest still applies, and that part is changed only as much as needed to make it enforceable (except as set out in section 20).
• If we do not enforce a rule straight away, we can still enforce it later.
• You may not transfer these terms to anyone else without our consent. We may transfer them to an affiliate or as part of a merger, sale or reorganisation; we will tell you if this happens.
• We are not responsible for delays or failures caused by events outside our reasonable control.
• We may send you notices by email, in the app, or on our website. You can send notices to [legal@tweely.app].
• These terms and the policies they link to are the whole agreement between you and us about Tweely. If they conflict, the Business & Widget Terms (for business use) come first, then these terms, then the other policies.
• The English version of these terms is the one that applies. Translations are for convenience.

24. Contact

OneVault LLC, [OneVault LLC registered address].
Legal notices: [legal@tweely.app] · Billing: [billing@tweely.app] · Abuse and safety: "Report" on any page or [abuse@tweely.app] · Copyright: see our Copyright & DMCA Policy.